Privacy Policy

1. Introduction

Newark Roofing Connection ("we," "our," or "us") operates an informational website and roofing estimate referral service located at newarkroofrepairde.com. We are committed to protecting the privacy of homeowners and property owners in Newark, Delaware and surrounding areas.

This Privacy Policy explains what information we collect when you visit our website or submit an estimate request, how that information is used, and the steps we take to protect your personal data.

2. Information We Collect

We collect personal information that you voluntarily provide to us when completing an estimate request form:

• Contact Details: Your full name, email address, and telephone number (if provided).
• Property Information: Your property ZIP code in Delaware to confirm service eligibility.
• Project Details: The type of roofing issue (e.g., leak repair, shingle blow-off, replacement, inspection) and your written description of the problem.
• Technical & Usage Information: When you browse our website, we may automatically collect standard web server logs including IP address, browser type, referring pages, and device characteristics for security and analytical performance.

3. How We Use Your Information

We use the personal information you submit solely for the following purposes:

• To evaluate your roofing service request and match you with a participating, licensed Delaware roofing contractor servicing your area.
• To enable that designated contractor to contact you regarding your inquiry, schedule an inspection, or provide an estimate.
• To respond to your questions or customer service requests.
• To maintain website security and prevent spam or fraudulent submissions.

4. How Your Information Is Shared (Lead Referral Model)

We do not sell, rent, or trade your personal information to third-party data brokers, marketers, or unrelated advertisers.

When you check the consent box and submit an estimate request form, you explicitly authorize us to transmit your contact details and project description to our designated participating roofing contractor who covers your New Castle County location. That contractor will use your information solely to respond to your specific roofing inquiry.

5. Communication Policy (No Unsolicited Marketing)

We do not engage in automated robocalls, blast marketing, or unsolicited SMS text marketing campaigns. The phone number you provide will only be used by the matched roofing provider to contact you directly regarding your requested estimate or on-site consultation.

6. Data Security

We utilize secure HTTPS encryption (TLS) across all pages of our website to protect data in transit. We follow standard data minimization practices, collecting only the information necessary to fulfill your estimate request. We do not store sensitive payment card information or banking details on our servers.

7. Cookies and Analytics

Our website may use standard technical cookies and privacy-preserving analytics tools (such as Cloudflare Web Analytics or Google Analytics 4) to monitor website performance, evaluate traffic sources, and improve content usability. These tools measure aggregated metrics and do not track individual users across unrelated websites.

8. Your Rights and Data Deletion

You have the right to request access to the personal information we have collected about you, or to request that we delete your inquiry records from our referral logs. To exercise these rights, please email our privacy administrator at: inquiries@newarkroofrepairde.com with the subject line "Privacy Request."

9. Third-Party Links

Our website may contain links to external websites, including manufacturer resource pages (such as GAF or CertainTeed) and Delaware state licensing databases. We are not responsible for the privacy practices or content of external websites.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational or regulatory changes. Any modifications will be posted directly to this page with an updated "Last Updated" date.